Support is built in
Fully managed EDI
Velox designs, builds, hosts and monitors your EDI integrations, so support is part of the service rather than an add-on.
Support
Support built around how you operate
Whether Velox manages integrations end to end or you run the platform yourself, the right support is readily available.
Velox integration workspace
Trading networkLive
Purchase orderValidated
Order acknowledgementValidated
ASNValidated
InvoiceValidated
Endpoints
42
Systems and partners connected
Processing
99.9%
Automated document flow
Support path
Support that matches your operating model
Choose your level of support
Velox platform licence
Run Velox in your own environment and choose occasional help, prepaid support or co-managed operational support.
Occasional support
Pay as you need it
Reach out by phone, email or ticket and pay as you go for low-volume support needs.
Predictable support
Prepaid support plans
Choose a monthly support plan from one hour per month for predictable ongoing help.
Scaled support
Co-managed support
Add proactive account monitoring and an agreed support rate, with no contract period or lock-in.
Get support